Alert Level Requirements
It is important that food businesses and services, including contactless food service delivery and pick-up providers, operating across New Zealand understand the public health requirements at different alert levels.
Following the correct guidance will assist in keeping staff, customers, and the wider public safe.
The following resources have been curated from the covid19.govt.nz website.
Overview of Requirements at Different Alert Levels
|Detail||Level 4||Level 3||Level 2||Level 1|
|Heath Situation||Likely that Covid-19 is not contained||Heightened risk that Covid-19 is not contained||Covid-19 is contained, but risks of community transmission growing||Covid-19 is contained|
|Types of food businesses allowed to operate||Essential food services:
Supermarkets, Dairies (C-Stores), Petrol stations, Food banks, Bakers, Butchers, Greengrocers, Fishmongers, Food Manufacturers. All service is contactless
|All Food Service and Take Away (no dine-in).
Service is contactless (where practical), including payment, pick-up, and delivery
Phase 1: Outdoors max: 10, ECE bubbles of 10 children – Teachers Covid Test; Funerals & Weddings: 10
Phase 2: Retail, libraries, pools, museums & zoo; Outdoors: Max 25
Phase 3: Hospitality re-opens max. 50 indoor & Outdoors
|All Food Services and Take Aways including dine-in (max. dine-in numbers apply (2 Delta:50 / 2:100).
Recommended that service has minimum contact, including payment, pick-up, and delivery
|All food service and take away including dine-in (no maximum numbers of dine-in apply).
Recommended that service continues to have minimum contact, including payment, pick-up, and delivery
|Covid Certificate Access||✓||✓||✓||✓|
|Increased staff wellness and hygiene procedures||✓||✓||✓||✓|
Contactless payment where practical when ordering and/or delivering
|✓||✓||✓||✓ *Food Safe recommendation|
Masks worn at all times
|✓||✓||✓ *Regulatory recommendation||✓ *Food Safe recommendation|
Staff/customers have physical distancing of 2 m or more
|✓||✓||✓ *Food Safe recommendation|
Staff/customers have physical distancing of 1 to 2 m where unavoidable
|Click here||Click here||Click here|
Covid Protection Framework – Traffic Light System
Alert Level 4
Refer to the guidance below to find out if your business can operate at Alert Level 4.
Doing business at Alert Level 4
Alert Level 3
Refer to the guidance below for Alert Level 3 requirements.
Doing business at Alert Level 3
Contactless Food Service Delivery and Pick-up Guidance
Doing business at Alert Levels 2 and 1
Useful Records & Posters
Record-keeping and contract tracing guidance and requirements
Many businesses and locations are required to ensure people can easily keep a record of when they visit – a requirement at all Alert Levels.
Find out the record-keeping and contact tracing requirements here.
Vaccine information for businesses
Find out how employers can help workers get vaccinated including information on workplace vaccinations.