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It is important that food businesses and services, including contactless food service delivery and pick-up providers, operating across New Zealand understand the public health requirements at different alert levels.

Following the correct guidance will assist in keeping staff, customers, and the wider public safe.

The following resources have been curated from the covid19.govt.nz website.

Overview of  Requirements at Different Alert Levels

Detail Level 4 Level 3 Level 2 Level 1
Heath Situation Likely that Covid-19 is not contained Heightened risk that Covid-19 is not contained Covid-19 is contained, but risks of community transmission growing Covid-19 is contained
Types of food businesses allowed to operate Essential food services:
Supermarkets, Dairies (C-Stores), Petrol stations, Food banks, Bakers, Butchers, Greengrocers, Fishmongers, Food Manufacturers. All service is contactless 
All Food Service and Take Away (no dine-in).

Service is contactless (where practical), including payment, pick-up, and delivery

Phase 1: Outdoors max: 10, ECE bubbles of 10 children – Teachers Covid Test; Funerals & Weddings: 10

Phase 2: Retail, libraries, pools, museums & zoo; Outdoors: Max 25 

Phase 3: Hospitality re-opens max. 50 indoor & Outdoors

All Food Services and Take Aways including dine-in (max.  dine-in numbers apply (2 Delta:50 / 2:100).

Recommended that service has minimum contact, including payment, pick-up, and delivery

All food service and take away including dine-in (no maximum numbers of dine-in apply).

Recommended that service continues to have minimum contact, including payment, pick-up, and delivery

Covid Certificate Access
Increased staff wellness and hygiene procedures

Contact tracing/Record-keeping

Contactless payment where practical when ordering and/or delivering

*Food Safe recommendation

Masks worn at all times

*Regulatory recommendation *Food Safe recommendation

Staff/customers have physical distancing of 2 m or more

*Food Safe recommendation

Staff/customers have physical distancing of 1 to 2 m where unavoidable

MPI Reference

Click here Click here Click here

Covid Protection Framework – Traffic Light System

Refer to the guidance below to find out if your business can operate at Alert Level 4.

Refer to the guidance below for Alert Level 3 requirements.

Contactless Food Service Delivery and Pick-up Guidance

Advice for delivery drivers – Click Here
To Download the Covid-19 Safety Plan Template – Click Here

Record-keeping and contract tracing guidance and requirements

Many businesses and locations are required to ensure people can easily keep a record of when they visit – a requirement at all Alert Levels.
Find out the record-keeping and contact tracing requirements here.

Vaccine information for businesses

Find out how employers can help workers get vaccinated including information on workplace vaccinations.

Food Safe services food businesses and services across New Zealand and overseas.

You can discover more food safety guidance, tips, and resources here.