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Food Safety Incident Management Training

Incident Management Training is used in both Operations and in Crisis Management by companies across the food sector.

Course Cost: POA

About Food Safety Incident Management Training

Food Safe’s Incident Management Training is used in both Operations and in Crisis Management by companies across the food sector.

Suitable for:
Site managers, Quality Managers, Incident Managers, Supervisors, Quality officers/coordinators, facilities maintenance leaders, senior supply chain team members, senior warehouse team members, managers, business owners.

What is a food incident?
A food incident is a situation within the food supply chain where there is a possible or confirmed risk associated with the consumption of food.
A food incident can also relate to an issue that could or is expected to, impact multiple government jurisdictions.

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Incident Management Training Course Content

Incident Management Training is used in both Operations and in Crisis Management and includes five key phases:

  • Planning and preparation
  • Identification, containment, and RCA investigations
  • Containment, analysis, tracking, and recovery
  • Post-incident assessment and preventative actions
  • Incident learning-loop and continuous improvement

Trainees learn from real case study incident reviews as well as customized site-specific examples, a range of complementary specialized and highly critical skills including:

  • Risk assessment
  • The uses of a Risk assessment matrix
  • How you Categorize an incident
  • When and at what stages is an Escalation evaluation to the GM level made?
Incident management training

Why are these specialized and technical skills important?

  • A single Business-to-Business food incident that involves, say, Chronobacter Sakazakii contamination of supplied ingredients can cost a dairy processing plant several millions of dollars per incident including the costs associated with decontaminating a dry blending client site they might supply ingredients to, down-stream.
  • In such a case Chronobacter Sakazaki could get picked up in a test or swab and if the incident is not effectively handled, escalated, and swiftly managed with root-cause-controls in place within the processing plant, the contaminated product could then leave the plant and the incident could have a much wider financial impact described above.
  • Business-to-Consumer costs associated with poor incident management, investigations, ineffective preventative action controls, and a lack of escalation processes at critical points can cost a food company hundreds of millions of dollars and brand damage globally.

About Food Safe

Food Safe Ltd is Accredited by the New Zealand Government + is a Category 1 NZQA-Registered PTE. Training complies with the Food Safety Bylaws and Verifier Audits right across New Zealand.

Our training is trusted by both well known New Zealand and Global food companies and heaps of small teams too! Our training is science-based on New Zealand regulatory and globally recognised best practice – MPI, FAO, FDA, EU

Food Safe’s advisory committee includes leading experts, quality and compliance managers, and governance experts. For even more information about Food Safe and the companies we work with, click here

Why Choose us for your Incident Management Training?

Food Safe’s Incident Management Training:

  • Complements compliance requirements
  • Is simplified and visual, and supportive of implementing learning back on-job
  • Is delivered by a trained ISO 9001 & 22000 lead auditor
  • It is delivered by a trainer with first-hand knowledge and experience in high compliance operations where Food Safe also operates, such as the meat, dairy, and seafood sector. This allows us to transfer best practices.
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Based on 984 reviews
Quality Assurance Food Companies







How Food Safe collaborates with food companies



Register your Interest

Click the 'Enquire Now' button to register your interest. Please detail your requirements and include information like:
– Number of trainees
– Preferred time-frame
– Training location
You can also call 0800 003 097 or email [email protected] to request a course.


We will be in touch with you to discuss:
– Training dates
– Proposal and invoicing
– Training delivery

Booking Confirmed

Upon receipt of your payment, your booking will be confirmed.


Your trainer will advise if there is some self-learning to be done before your training date.

Training Day

Please arrive 15 minutes before your class starts.

Companies we work with

Enquire Now