Our training prepares organisations and teams to respond quickly and effectively to unexpected events, from cyberattacks to natural disasters. Training focuses on leadership, planning, and communication under pressure.
Course Cost: POA
Google Rating
Based on 1072 reviews
About our Crisis Management Course
In today’s unpredictable world, every organisation needs a solid plan for emergencies. Our Crisis Management Training focuses on leadership, planning, and communication under pressure and equips learners with the tools, mindset, and communication skills to stay calm, act fast, and protect people and operations.
Our training is ideal for business leaders & executives, health & safety managers, communication and PR team, site managers & facility heads and emergency coordinators.
- Course duration: Ranges from a few hours to multi-day workshops, depending on the level of depth and whether simulations are included
- Delivery options: LIVE Online via Zoom or on-site at client site
- Approach: Hands-on scenarios and case studies
- Training by Food Safe’s Managing Director, Lead-trainer & Food Safety Expert, Keith Michael who holds:
- A Master’s Degree in Operations Management
- Technical Food Processing, Product Safety, and Audit Competencies
- Dairy Manufacturing Competencies: Technical & Specialised Operations
- ISO 22000 & 9001 Lead Food Safety Audit Qualifications
- Certificate in Company Direction from the Institute of Directors (IOD), New Zealand
Learners gain:
✅ A Crisis Management Training CertificateTraining benefits:
✅ Enhanced leadership under pressure
✅ Improved emergency response time
✅ Better business continuity planning & reduced risk of long-term damageGoogle RatingBased on 1072 reviews
Training Topics
Whether it’s a customer illness, a food safety recall, a dryer explosion, or a data breach, how your team responds defines your brand’s resilience.
Our training empowers food companies to respond effectively and act decisively.
Course topics are tailored to suit. Here is a general overview:
Case Study Reviews
- Analyse real-world examples of successful and failed crisis responses
- Identify key lessons learned and how they apply to your company
Putting in Place a Plan
- Understand the essential elements of an effective crisis management plan
- Learn how to assign clear roles and responsibilities for rapid response
Implementing a Dynamic Plan
- Explore techniques for adapting plans as new information emerges
- Practice scenario-based exercises to apply dynamic decision-making
Incident Command System Basics
- Risk assessment
- Explore the structure and roles within an effective Incident Command System (ICS)
- Understand how ICS promotes coordination across teams and agencies
Communication Protocols & Media Handling
- Learn how to manage internal communication channels during a crisis
- Understand best practices for dealing with media inquiries and public statements
Understanding the Dangers of Assumptions
- Recognise how assumptions can lead to blind spots and poor decisions
- Learn methods to validate information before acting on it
How to Work with Poor or Incomplete Information
- Develop strategies for making informed decisions under uncertainty
- Understand when to pause, seek clarification, or escalate for support
How to Bring Calmness to an Evolving Situation
- Explore leadership techniques for reducing panic and confusion
- Practice clear, composed communication under pressure
How to Reassure Your Team
- Learn simple language and actions that build team confidence
- Understand the importance of visibility and consistent messaging
The Art of Making Decisive Calls and Sound Decisions at Each Step
- Practice decision-making frameworks such as the OODA Loop (Observe, Orient, Decide, Act)
- Explore how to balance speed with sound judgment under pressure
Feedback Loops and Evolving Your Decisions
- Learn how to gather feedback during and after an incident
- Understand the importance of continuous improvement and real-time adjustment
Post-Incident Evaluation
- Learn how to conduct structured debriefs and root cause reviews
- Identify opportunities for improvement and how to update plans based on lessons learned
The training content is designed to protect people, brands, and businesses so they can lead with confidence during the unexpected.
Suitable for
- Business leaders & executives
- Health & safety managers
- Communication and PR teams
- Site managers & facility heads
- Emergency coordinators
About your trainer
The course programme is delivered by Food Safe’s Managing Director, Lead-trainer & Food Safety Expert, Keith Michael who holds:
- A Masters Degree in Operations Management
- Technical Food Processing, Food Safety, and Audit Competencies
- Dairy Manufacturing Competencies: Technical & Specialised Operations
- Certificate in Company Direction from the Institute of Directors (IOD), New Zealand
Keith has presented papers at Food Safety Conferences and brings this cross-sector learning into training.
Keith has many years of experience as a company director where he has assisted companies with Food Safety Compliance, Risk Audit, and closing of gaps identified with smart purpose-built competency training.
View Keith’s profile on LinkedIn.
FAQs
What is crisis management training?
It’s a structured course that teaches how to plan for, respond to, and recover from emergencies or critical events that disrupt normal operations.
Who should take crisis management training?
Managers, HR professionals, safety officers, and business leaders across all industries benefit from this training.
How long is crisis management training?
Courses range from a few hours to multi-day workshops, depending on the level of depth and whether simulations are included.
What’s the difference between crisis management and incident management?
Crisis management focuses on large-scale organisational risks and recovery, while incident management often refers to localised or technical disruptions.
About Food Safe
Food Safe Ltd is Accredited by the New Zealand Government + is a Category 1 NZQA-Registered PTE. Training complies with the Food Safety Bylaws and Verifier Audits right across New Zealand.
Our food safety training is trusted by both well known New Zealand and Global food companies and heaps of small teams too!
Food Safe’s advisory committee includes leading university microbiology experts, operations, quality and compliance managers, and governance experts. For even more information about Food Safe and the companies we work with, click here
Why Choose us for your Training?
Food Safe’s Training:
- Will assist in improving emergency response time
- Enable stronger internal and external communication
- Is simplified and visual, and supportive of implementing the learning in real life scenarios
- Is delivered by a trained ISO 9001 & 22000 lead auditor
- Is delivered by a trainer with first-hand knowledge and experience in high-risk operations
Google Rating
Based on 1072 reviews
120
FOOD SECTOR GROWTH
1000
5-STAR TRAINEE REVIEWS
100
FUN HAD
How we work with companies
HOW IT WORKS
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