Terms and conditions
Public Food Safety Training


The following sections contain important information that all participants of a Food Safe Limited training course should read at the start of the Public Food Safety Training program.

Trainees agree to the following terms and conditions by ticking the box when applying for course(s) with Food Safe Limited. Such terms and conditions are legally binding at the time of confirming booking(s).


Arrival and attendance

Trainees must be punctual and arrive at least 15 minutes before the start of the course and must be present for the entirety of the course. The trainer on duty will make a written record of trainee attendance. Trainees that arrive 15 minutes or more after training starts will be asked to re-book for the course on another date.

It is expected that all trainees actively participate in the course. The trainer on duty will observe trainees on their understanding of the course material and assess participation levels. The trainer will also assess trainees’ ability to complete all assignments and exercises.

Food Safe Limited reserves the right to accept trainees at its discretion.


Our Health & Safety: Details click here 


Course payment

For Advanced training, the total course fee must be paid within 1 day of booking. This is refundable if the training is canceled.

Food Safe Limited also accepts payments on the day of the course for our basic training but trainees must arrive 30 minutes before training commences.

Payment options include:
1. Online Banking 
Kiwi Bank Account Number: 38-9012-0669239-00
Account Name: Food Safe Limited.
Please include your surname and date of training in the Reference field, example: Michael 18/06.

2. Payment by cash, please bring the exact amount on training day.

All fees exclude GST.

Course fees may be changed at short notice without notification.


Cancellations & Refunds

    1. Written notification to This email address is being protected from spambots. You need JavaScript enabled to view it. of non-attendance and cancellations received 5 working days or more before the course - no charge.
    2. Written notification to This email address is being protected from spambots. You need JavaScript enabled to view it. of non-attendance and cancellations received less than 5 working days before the course - 50% of course cost will be charged.
    3. Written notification to This email address is being protected from spambots. You need JavaScript enabled to view it. of non-attendance and cancellations not received before the course - non-refundable and full cost, of course, must be paid.

    If a trainee has booked a course and does not notify and cancel within the timeframes as stated in I,2,3; and has not made payment for this booking before the course date, the full cost of training applies and will be charged to the trainee by Food Safe Limited.


    Cancellations - Potential Training Cancellation Scenarios

    • Food Safe Ltd endeavors to provide trainees with a quality training experience. Some of our public training programmes include catering for a hot beverage on arrival in hotel conference training room facilities.
    • If an insufficient number of trainees confirm attendance then Food Safe Ltd reserves the right to cancel a training programme.
    • When a training programme is cancelled Food safe will try to do this as early as practicable and where possible provide an option for a trainee to re-book training.
    • Food Safe Ltd is committed to the legislation and a 48-hour downtime (training cancellation) if a trainer becomes sick with symptoms that can spread, to minimise the risk of safety to food companies who attend our training.
    • Training could also be canceled for circumstances beyond our reasonable control such as travel or flight cancellations for a trainer, road closures, extreme weather etc
    • Trainees who are traveling from a distance are advised to book refundable travel and accommodation or as late as possible to avoid inconvenience.
    • As a result of the above Food Safe will not be liable for any resulting cost to trainees.


    Assessment - Achievement support

    • Outcome based evidence for an achievement decision includes: conversation, observation, documentation and verification.
    • Verification conversations include audio / video recording.
    • On completion of training, Food Safe will update either the trainee/company manager / ITO (where applicable) about a trainee’s achievement status and if any further assessment is required.
    • If a trainee does not Achieve (A) the assessment the status will be Not-Yet-Achieved (NYA).
    • If this is the case (NYA) the options ahead for a trainee will be clearly explained by Food Safe.


    Code of Conduct

    Food Safe Limited may ask a course attendee to leave a course or withhold achievement if the trainee:

    • does not attend the scheduled course as required
    • is unduly disruptive during the course
    • is in possession of alcohol or anything illegal at the course
    • does not adhere to health and safety regulations
    • displays any form of harassment which is offensive to the trainer and/or other attendees

    All training rooms are smoke-free. During training breaks, venue rules and regulations apply.

    Use of mobile phones and electronic devices are prohibited during training.



    If you have a disability that you feel may affect your attendance or ability to participate please contact Food Safe Limited at This email address is being protected from spambots. You need JavaScript enabled to view it. before booking the course.



    Personal information (name, address, phone number(s), etc, and assessment results) will only be used by Food Safe Limited for administration purposes and/or to provide details of learning to the ITO and/or NZQA. Such information will not be disclosed to anyone else unless your permission has been received in writing. Training may be recorded (audio/video) for internal training purposes. If your employer has funded your training then Food Safe Limited has the authority to disclose your assessment results to your employer.


    Business competition

    Food Safe is a market leader in training capability. While we endeavour to help people and the public at large succeed with food safety and quality training, we reserve the right not to train/coach/provide training process and/or methodology insight etc. to people that are in current or future business competition to Food Safe.



    The resources contained in workbooks on course are only intended for the purposes of training. It is not intended to take the place of or to represent, the materials contained in industry standards, regulations, codes of practice or legislation. Materials do not replace a participant’s employer's policies & procedures. While every effort is made to ensure the resources are current at the time of training, these may be updated as applicable.

    Food Safe Limited disclaims all responsibility for any inaccuracy or inadequacy of information. Without being limited to the above, Food Safe Limited excludes themselves from any liability, on any part, to persons or entities choosing to rely on this information.


    Trainee handbook on this link